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Your account and sync

An account is free, and it carries three things: your trial and subscription, your data, and the devices you are signed in on.

You do not need one to try a playlist. Without one nothing syncs, and the trial cannot follow you to a second device.

Not a manual refresh and not a poll: every signed-in device listens, and a change on one appears on the others within a second or two. Merging is field by field, so two devices can edit at the same time without either losing anything, a channel added to a group on the phone and one added on the television both survive.

Playback position is included, with a slower cadence, so resuming on another device lands on the right second.

Follows your accountStays on this device
Playlists and their settingsWhich playlists are currently open
Favourites, watchlist, history, playback positionThe categories you chose to download
Groups and their orderPlayer engine, buffer size, hardware decoding
Profiles, PINs, locked categories, per-profile playlist accessSubtitle size and colour, brightness, saved zoom and aspect
Theme, app language, clock formatHow long the guide is kept
Default subtitle and audio language, subtitle modeDownload and recording folders, recording padding
Guide sources, time offset, guide and playlist refresh rulesThe tablet’s choice of layout
Multiview windows and saved layoutsThe FPS overlay
Autoplay next, guide preview behaviour, related-language gate

The right-hand column is deliberate, not an oversight. A decoder that misbehaves on one box has nothing to do with your phone; a folder on a USB stick means nothing anywhere else; and a television should not change what it is showing because somebody picked a different playlist on a phone in another room.

Device-only things can still be sent on purpose, see Moving to another device.

Settings → Sync → What gets synced lists each kind of data with its own switch: settings, playlists, favourites, watchlist, continue watching, recently watched, your groups, hidden and renamed items, and the rest. The same list is under Settings → Sync on a television and on a computer.

Turning one off is not a pause. The app says what happens: Turning an item off deletes it from the cloud on the next sync. The copy on this device is never touched. On a television it asks first.

The choice is saved even when you are signed out, and applies as soon as you sign in.

Account and sync are two separate screens.

Settings → Account:

What it does
Sign outLeaves the data on the device, stops syncing, and stops sending provider passwords anywhere
Reset all dataWipe this device and your cloud copy back to defaults
Delete accountRemoves the account and its data

Reset all data is not a local reset. It clears the cloud copy too, and every other device will follow. Close and reopen the app afterwards to finish.

On a television Settings → Account shows who is signed in, Sign out, and the Keep my passwords in my account switch.

The Account settings screen on a phone
Settings, Account. Reset all data and Delete account do two different things.

Settings → Sync:

What it does
StatusWhether sync is live, busy or failing, and why
Force pull from cloudOverwrite this device with your synced copy. For when a device has clearly drifted
Where your data is storedThe IPTV Deck cloud, or your own Google Drive, see below
What gets syncedThe switches above

On a television the same section has Sync now, and Unlock sync when your data is encrypted and this television does not have the key yet.

The Sync settings screen on a phone
Settings, Sync: the status, where your data is kept, and one switch per kind of data.

On Android, sync can point at your own Google Drive instead of our backend (Settings → Sync → Where your data is stored). It asks you to turn on end-to-end encryption first, because readable data on your Drive would be worse than keeping it with us. The whole thing can also be exported to a single encrypted file you keep yourself (Settings → Storage → Back up data).

The catalogue never leaves the device in any case: channels, films and the guide are stored on the device itself, and only your small user data is ever uploaded.

Everything above is uploaded encrypted on the device when end-to-end encryption is on, which is its own topic: Encryption and the recovery code.