Delete Account in IPTV Deck
Last updated: September 23, 2026
How to Delete Your Account
If you want to delete your account in IPTV Deck app (developer: Zbigniew Szepczyński Software), you have two options:
Option 1: Directly in the app (instant)
The fastest way. Delete your account yourself in seconds from the app on a phone or tablet:
- Open the app and go to Settings → Account
- Select Delete account
- Confirm the action
Your account, your cloud data and your sign-in record are removed immediately. The TV and computer versions do not have this button; use a phone or tablet, or write to us.
Option 2: Request via Email
If you cannot sign in to the app, send an email to mistyksu@gmail.com with the following information:
- Subject: "Account Deletion Request – IPTV Deck"
- Email address associated with your account
- Confirmation that you understand the consequences of account deletion
We will respond within 48 hours and process your request within 7 business days.
Data That Will Be Deleted
Upon account deletion, we will permanently delete the following data:
- Account: email address, name, sign-in method and account ID (Firebase)
- Synced data: playlists (names, server addresses, usernames and M3U addresses), favorites, watchlist, continue watching, recently watched channels, custom groups, hidden and renamed items, reminders, settings and profiles
- Passwords kept in your account: provider passwords, portal MAC addresses, and TMDB and OpenSubtitles sign-ins
- Devices: the list of devices on your account, their commands and playback state, and the log of device changes
- Premium status: the copy of your entitlements and the account trial record kept under your account
Note: Your full channel catalog is stored locally on your device only and never uploaded to the cloud. It is removed when you uninstall the app. If you chose Google Drive as sync storage, that copy is in your own Drive: remove it in Google Drive on the web (Settings → Manage apps → IPTV Deck → Options → Delete hidden app data).
Data That May Be Retained
Some data may be stored for a certain period or remain in third-party systems:
- Backups: our database backups keep copies for up to 14 weeks, after which the data is gone from them too
- Purchase records: RevenueCat keeps your purchase status and receipts, and Stripe keeps records of website purchases, as long as they are needed for accounting and for restoring purchases. Write to us if you want your RevenueCat record removed. Apple and Google keep their own transaction history
- Diagnostics (Sentry): crash reports and logs, which can include your account ID and email address, are kept for up to 90 days
- Server logs: IP address and device type of requests to our servers, kept for 30 days
- Free trial record: the device identifier and the date the free trial started stay, so the trial cannot be restarted
Processing Time
- Deletion in the app: instant
- Deletion via email: up to 7 business days
- Propagation to external systems: up to 30 days
- Backups: up to 14 weeks
Consequences of Account Deletion
- Deleting your account does not cancel a subscription. Cancel it first in your Apple or Google account settings, or write to us for a website purchase
- Premium bought in the App Store or Google Play belongs to your Apple or Google account: after creating a new account, use Restore purchases. Premium bought on our website is tied to the deleted account, so write to us before deleting it if you want it moved
- Your cloud playlists, favorites, history and saved passwords will be permanently deleted
- Sync across devices will stop working
- You will not be able to recover your account or associated data
- To use sync again, you will need to create a new account
Contact
Have questions about account deletion or data processing?
Email: mistyksu@gmail.com
Developer: Zbigniew Szepczyński Software, ul. Kobierzyńska 8/120, 30-363 Kraków, Poland